Injecting a Customer Success DNA into every organization

I am thrilled to finally announce what I have been working on since July of this year (though honestly, I have been thinking about it for two years). This summer, I embarked on an exciting new journey in the B2B SaaS space. With my focus on growth and efficiency, I decided to support B2B, SaaS and technology-driven companies as an advisor on their exciting journeys. Having worked with global teams and customers, it is exciting to support companies in Germany, EMEA and worldwide, providing a steady hand during these turbulent economic times.

After taking the first steps with my advisory business, I was reminded once again of the importance of a holistic, customer-centric growth approach (a methodology championed by visionaries like Dave Jackson). It is not just about consulting; it is about living a philosophy that puts the customer at the center of every interaction.

In today's economic climate, it is crucial (especially for startups and scale-ups with limited budgets) not to shrink back, but to rethink. It is time to reevaluate our strategies and ensure that resources are invested intelligently and with foresight. Let us work together to ensure that Customer Success is truly embedded into your company's strategy – rather than remaining just another isolated element.

Over the years, I have worked with VC-funded, PE-backed, bootstrapped and publicly listed companies such as Signavio, SAP, HubSpot, SALESmanago and others. During this time, I had the privilege of learning from, working with and advising Operating Partners, Executives/CxOs and founders on their Go-to-Market and overall strategies across various industries. I want to leverage these experiences as I move forward to advise your company.

While I am currently working with several exciting companies, I am just at the beginning of my journey and look forward to connecting with more businesses. Stay tuned, as I will soon share news about some exciting partnerships.

If you or someone you know needs advisory support in Customer Success, I would love the opportunity to discuss how I can help. Let us walk the path to growth together.

I want to thank some very special people who have significantly supported my development along the way (and perhaps even convinced me to take this path): Gero Decker, Stefan Krumnow, Richard Anderson, Mark Holenstein, Jean-Philippe Baert, Adam Hale, Dirk Treusch, Dan Steinman, Ian Macleod, Gabri van der Wagt, Pierre Bizeul, Ron Agam, Nicolas Peters, Willi Tscheschner, Torben Schreiter, Gerrit de Veer, Annike Green, Maxi Bethge-Lewandowski, Katharina Beuck, Geraldine Teboul, Tim Weller, René Baudner, Christian Struck, Dave Jackson, Adam Joseph, Matt Myszkowski, Sam Smith and Nick Mehta!